Clients reviews about Classic Auto Craft

Classic Auto Craft was referred to us by Subaru Marin and we are so glad we followed their advice and contacted Dennis. He and his office team (Wanda and Flor) have been incredibly customer focused, thorough and knowledgeable. We had the misfortune of having to deal with a water leak ordeal right when we were due to have our first baby. It required our entire interior to be overhauled and in the case of the carpets, be replaced. The thought of dealing with insurance at this time was daunting, not to mention having a car in repair while we're in hospital and upon return with the potential of mold as an issue, but Dennis made everything so easy and took the stress out of it. I've trusted them every step of the way and they have made every effort to accommodate us and keep us informed of the work they are doing. Our car issues required extensive investigation and maintenance during a wet season and Classic Auto Craft has always maintained the highest level of service. I would highly recommend them to anyone. ~ K T

I recently had my front bumper repaired at Classic Auto Craft, and I couldn't be more satisfied with the experience. From start to finish, everyone was incredibly helpful and professional. Special shoutout to Oscar, who was always very nice and communicative throughout the entire process. He made sure I was kept in the loop at all times, which really put my mind at ease. The quality of the work was excellent, and my car looks as good as new. I highly recommend Classic Auto Craft for their outstanding service and attention to detail! ~ Cristian D

Classic Auto Craft was recommended by Mazda of MARIN to work to repair my damaged car. I am so glad they did. David, Oscar and staff were SO nice. From start to finish they did an excellent job. Their quick response, great communication, prompt scheduling and dealing with my insurance were seamless. I was stress free. The repair looks good as NEW and they even cleaned the inside/outside of my car! I would highly recommend them to my family and friends without hesitation. ~ Karen M

Classic Auto Craft just completed a repair on my Subaru and I am so happy that I chose to work with them. My insurance made the process of getting a quality repair done complicated and time consuming, but the team at Classic Auto Craft was diligent and highly communicative throughout. They went above and beyond to keep me in the loop and get my repair done correctly and in a timely manner. I will certainly be recommending them to anyone else needing collision repair work done on their vehicle. ~ Skylar S

Couldn't be happier with my experience with Classic. Was new to the area and needed collision repair and they made my life as easy as possible in the tough situation. Always made my convenience a priority, were always transparent with issues that came up and the care for the customer showed in the quality of the work. Fantastic. Big thank you to Will Banuelos for always making my life as easy as possible during the repairs. ~ Rickie M

One of the best customer service experiences I’ve had. All the staff in the office were incredibly helpful and knowledgeable. I had an accident repair covered by the other party’s insurance and they made the process seamless, even arranging the rental car. They even buffed my headlights and replaced a bulb at no charge. I hope I don’t have any more body work to do anytime soon, but if I do I know where I’m going. ~ Avery W

Wanda is fantastic. She did a great job on my car, which had a paint scratch. she gave me two quotes, one was for "perfect" and the most complete way with replacement of the side of the car and the other quote was for a more reasonable fix. I went with that reasonable quote and the car looks beautiful. She is really responsive, kind and attentive to my needs. highly recommend Wanda's auto repair. ~ Beth K

Dennis was extremely helpful and throrough with explaining everything that I’ll need to get repaired on my vehicle. He took photos of everything and explained everything that’s potentially damaged and reassured me that I will be getting my vehicle repaired at a great and knowledgeable body shop. I would highly recommend to anyone in the Marin area that your vehicle will be in good hands, here. ~ Victoria

My Mom's mechanics at Easy Auto recommended Classic Auto as a body shop in San Rafael. They were able to fit me in at the last minute to buff out some surface scratches to my car. Thank you so much Dennis! Everyone was friendly and professional, including their sweet office dog, Lucy. Also I think they have the most pleasany Auto repair waiting area I have ever experienced. ~ Alysha M

Very high-quality job on the repair and great communication throughout the process. They also did a wonderful job negotiating with my insurance company, including getting authorization for payment for reinstalling slightly damaged parts until the backordered parts arrived, which allowed me to be in my car sooner and not a rental. Highly recommended. ~ lawsondn

I had an excellent experience with Classic AutoCraft recently in San Rafael. They are very professional and Oscar has excellent customer service and communication skills. They went above and beyond my expectations and I am very grateful that my car looks better than new and they were easy to work with…Highly Recommend this outfit, Big Thumbs Up.👍🏼 ~ Sig-Britt I

WWWWWOOOOOOOOOWWWWWWW IS ALL I CAN SAY. SERVICE IS EXCELLENT! DETAIL IS PERFECT! THE REPAIR IS FLAWLESS THE SHOP IS VERY CLEAN! THEY GAVE ME THE BEST EXPERIENCE I'VE EVER HAD, THEY HAVE A VERY SKILLED TEAM. I WOULD HIGHLY RECOMMEND IT TO ANYONE! I'M BRINGING MY CAR HERE EVERY 2 WEEKS FOR A DETAIL =] ~ Junior M

Unfortunately my Subaru Impreza was involved in numerous collisions , damaging the exterior! Wanda the Estimator is prompt and caring from the moment I walked in, until I picked up my repaired car! Classic Auto Craft is the BEST! ~ Gisela J

All the people I worked with were really nice and helpful and quick to respond. They did a thorough job, all the work was clean and perfect. My car is running great and the lifetime warranty on parts/services make me feel safe. ~ Carmen A

Classic Auto Craft did a great job on my Subaru, and kept me in the loop the whole time my car was in the shop. I will definitely work with them again in the future if I need a repair. ~ Gale H

Scot shows exemplary customer service, and the results speak for themselves. I highly recommend Classic Auto Craft for friends and family who need any work done on their cars. ~ Cyrus N

Second time l have taken my car here for repairs after car damaged by collision rear ended the damaged while parked at Home Depot Repairs were immaculate and car was detailed-looked like new ~ Sylvia M

Working with the staff at Classic Auto Craft is like having a friend in the business - someone you can trust. I have been using them for years and always get the best possible service. ~ Joe K

By far this was the best experience that I had with any auto body shop. excellent and precise work. Highly recommended. Dennis the manger is fantastic ~ Cyrus S

This shop was doing repair work on my car after Toyota Marin destroyed my lower control arm cam tabs. They went out of their way to do excellent work and deliver ahead of schedule ~ Steven Y

Classic Auto Craft did a great job on my vehicle repairs.Bodywork and paint job was excellent. Everyone was professional and delivered extraordinary customer service. Highly recommend ~ Ricardo R

Excellent service, would highly recommend if looking for a shop to do body work and/or deal with insurance. Couldn't have been happier they are professionalals!!! ~ John S

Beyond my expectations!!!!!!!!!!!!!!!!!!! The workmanship was perfect. Best of all ,the people are wonderful. ~ Michael L

Great and reasonably priced service, great waiting room, on time and under budget...what more can you want? ~ Paul

Reviews from our customers

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